Return & Exchange Policy

Return & Exchange Policy

We hope that you will be delighted with your order. However, if you wish to return or exchange your order, you can send us a request within 14 days from the date of purchase/delivery.

Return/Exchange requests must meet the below requirements:

  • Requests must be made within 14 days from the date of purchase (In Store) or from the date of delivery (Online orders).
  • Proof of purchase must be provided via order/invoice number.
  • Returned products should be unused and returned with all tags & labels intact in their protective packaging.
  • Your returned product should be returned in the same original protective packaging to ensure it reaches us in good condition.
  • Please note that Midey has the right to refuse accepting returned items if used or not in original packaging condition.

Note that if a returned item does not meet the above conditions, it will be returned to the address of the original order and the cost of shipping will be deducted from your order.

HOW TO REQUEST A RETURN:

ONLINE PURCHASES:

  1. Please request a return within 14 days from the date of delivery. Contact us on WhatsApp at +201223970222 or email us at .
  2. A pick up will be arranged with an additional shipping fee depending on your location. Please note that it can take up to 15 days for us to receive your return.
  3. Once your return is accepted at our quality department, your refund will be credited back via the same payment method used to purchase your order (excluding shipping fees). Refunds can take between 4–15 business days depending on your payment provider.

Please note that online purchases cannot be returned in store.

IN STORE PURCHASES:

  1. Head to our store and drop off your order in the original packaging within 14 days from the date of receipt, along with the purchase invoice sent to your email upon purchase.
  2. Once your return is accepted at our quality check, your refund will be credited back via the same payment method used to purchase your order. Refunds can take between 4–15 business days depending on your payment provider.

Please note that in-store purchases cannot be returned via online requests.

EXCHANGES:

Once your returned order is accepted, we will process your new requested order.

BEFORE ORDER DISPATCH:

If you wish to change or cancel your order prior to dispatch, contact us on WhatsApp at +201223970222 or email us at  — we'll do our best to accommodate your request before the order ships.

  • Any items purchased during sale seasons are non-refundable and not subject to exchange.
  • Returns & Exchanges policy does not apply to discounted items.

For further assistance, contact us on WhatsApp at +201223970222 or email .